"Among clients who reported a positive relationship with their therapists, 'feeling connected' was a recurring theme.
These clients used adjectives such as understanding, compassionate, warm, friendly, open, honest, and nonjudgmental to describe their therapists.
When describing how they felt in the presence of their therapists, clients made frequent references to feeling safe, relaxed, comfortable, and trusting, which facilitated vulnerability and self-disclosure and, hence, the basis for a therapist-client connection."
Laszloffy, T.A. (2000) The implications of client satisfaction feedback for beginning family therapists: Back to the basics. Journal of Marital and Family Therapy