"Hoagwood (1997) reminds us that “smaller, interpersonal, and uniquely human exchanges. . .are the marrow of effective services” (p. 549). In adult mental health treatment, relationship factors such as attention, positive regard, and empathy have been shown to account for nearly a third of the variance in treatment outcomes: in contrast, specific therapeutic techniques account for just 15% of the outcome variance (Lambert & Barley, 2002)."
Kemp, S.P., Marcenko, M.O. Hoagwood, K. & Vesneski, W. (2009) Engaging Parents in Child Welfare Services: Bridging Family Needs and Child Welfare Mandates. CHILD WELFARE, 88, 101-126.
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